Terms & Conditions

 

 

 

Important Information Before Your First Massage:

 

Due to COVID, you MUST fill out an online intake form/covid screening within 24 hours of each appointment. It will be sent to you the night before. Please do it before arriving.

1. Plan to arrive with only 1-2 minutes before your appointment. We are avoiding client crossover. However, our schedule is tight so if you arrive late, it will cut into your session time. Going over the end time would push another client back so we cannot extend over.

2. We do have a bathroom on site, however to keep cleaning time down between appointments, please use yours at home before coming. If needed, ours is available.

3. Your massage is tailored to your needs. Please communicate openly with your massage therapist to maintain safety while getting the maximum results.

4. You are not required to tip. If you choose to tip, 15-20% gratuity of the full price of the service is standard in this industry.

5. If a credit card is taken at the time of booking, it will not be charged until the date of service unless you do not show up or cancel within 24 hours. Please see our cancellation policy below for more information.

 

When a Doctors Note is Required

If you have any of the following conditions, please get a note from your doctor before your first massage session.

 

1. Blood clots or history of clotting issues

2. Cardiac disease or disorders

3. Any major injuries awaiting surgery

4. Any recent surgeries

5. HIV positive

 

If you are experiencing any of the following conditions, please cancel or reschedule your massage. See cancellation policy below.

1. Complications with diabetes

2. Cancer, undiagnosed lumps

3. Active infection or contagious disease

 

Cancellation and Rescheduling Policy

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**Before your first visit, you will complete a client intake form. By completing the form, you acknowledge that you have read through this policy.

• When you book your appointment that spot is reserved and cannot be offered to another client.

• I require at least 24 hour notice to reschedule or cancel. You can call or text me at 424-405-6411 anytime to do this. You can also email me at hello@elsegundoathleticmassage.com

• Cancelling or no-showing without 24 hour notice will result in a fee equal to 50% of the service you were booked for. If you give me 24 hour or more notice there will be no charge. 

• COVID exceptions: I will be more lenient for shorter time cancellations during this time with any signs of illness. However, please remember that I will be there and I need to take care of my time.

• Pre-Paid packages and services are NON-REFUNDABLE and expire 3 months from the date of purchase.

• If you have a massage session scheduled that was pre-paid for and you no show or cancel without 24 hour notice, you will forfeit the massage.

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If you have any questions or concerns, please contact me.

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